CQMs and the famous Peter Jones

CQMs and the famous Peter Jones

Jenna, from Womenswear in High Wycombe, remembers the first time she completed a CQM (Customer Query Management). She had to phone up Peter Jones and send off a stool, and she didn’t know that “Peter Jones” was the name of a store, not a person or a TV celebrity! 

Her favourite branch is, and will always be, Peter Jones!

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