CQMs and the famous Peter Jones

Photo: Illustrative image for the 'CQMs and the famous Peter Jones' page

By Jenna Fury

Jenna, from Womenswear in High Wycombe, remembers the first time she completed a CQM (Customer Query Management). She had to phone up Peter Jones and send off a stool, and she didn't know that "Peter Jones" was the name of a store, not a person or a TV celebrity! 

Her favourite branch is, and will always be, Peter Jones!

This page was added by Owen Munday on 12/05/2015.